Anna 3

3 ^/5 Gut   Teilen

Qualität Ferienunterkunft:

4 ^/5

Sauberkeit der Unterkunft:

4 ^/5

Lage des Hauses:

2 ^/5

Küche:

4 ^/5

Schlafzimmer:

4 ^/5

Bäder:

4 ^/5

Umgebung:

3 ^/5

Eigentümer:

2 ^/5

The villa itself was gorgeous and beautifully decorated. But the good points stop there. It is very difficult to find the property and when we tried to contact them for directions no one answered. Turns out they are only accessible by phone during certain 'working hours' so you're screwed if you need help outside of these. After our stay, we were given a bill for all the 'extras' - they charged us for local tax (which is fine), water, gas and internet...even though internet was meant to be free at this place?! The owners speak very little (if any) English so trying to ask questions and get any information was almost impossible. Also, the water pressure in the bath was very slow - we had to wait about 45 minutes to have a bath! The shower water pressure wasn't good either.


[counter comment from the house manager] these guests state that they found it difficult to contact / communicate with the owner, but on the travel voucher they also have our mobile phone number which is active on the Saturday afternoon. They could call us and we would have helped them to find the property.
Internet WI-FI is available at € 20, - / per week and not free.
As for the problem with the water unfortunatly they did not mention this to use during their stay. If the client had warned us we would have been able to take action and try to solve the problem.

Mietwoche: 12 Mai 2013